Specialist IT

Post date: 09/03/2022

Provide helpdesk support for hardware & software, computer installation & setup, Email setup & support for computer or mobile device, basic printer setup & support (Windows 10, MS Office, mobile devices, etc.)
Provide first-tier networking support, video conference equipment health check & setup, basic telephone system support and assist computer related procurement
Handle daily technical support and maintenance, such as back up and network security
Troubleshooting and problem solving for both IT Hardware and Applications in a timely manner. Escalate issue and involve experts whenever required to resolve issues as quickly as possible
Contact hardware vendors for equipment purchase, maintenance, and support
Coordinate with Global IT teamsto support project implementation and troubleshooting.
Maintain IT asset and software licensing inventory and IT knowledge base
Complete related administrative paperwork and reports as necessary
Provide software support and training to end users
Perform other ad hoc tasks assigned by (Sr.) Manager IT

At least 5 years working experience in IT field
Good knowledge of best practices around management, control, and monitoring of server and network infrastructure
Good experience with hands on user support, familiar with general desktop software e.g. MS Office, Windows
Experience with Microsoft 365 products support such as Teams, OneDrive, SharePoint
Experience with audio & video conferencing system support
Organise and independently prioritise work and logically develop work plans
Self-motivation and team player with good attention to details
Positive, “can-do” attitude, self-starter with strong organisational skills
Strong analytical skills and logical thinking mindset
Strong interpersonal and communication skills
Work effectively under pressure during peak operating periods
Good command of spoken and written English & Chinese
ITIL v3 or ITIL 4 certification as advantage
Training experience as advantage
MNC work experience as advantage