Specialist IT

Post date: 09/03/2022

Your Responsibilities

  • Provide helpdesk support for hardware & software, computer installation & setup, Email setup & support for computer or mobile device, basic printer setup & support (Windows 10, MS Office, mobile devices, etc.)
  • Provide first-tier networking support, video conference equipment health check & setup, basic telephone system support and assist computer related procurement
  • Handle daily technical support and maintenance, such as back up and network security
  • Troubleshooting and problem solving for both IT Hardware and Applications in a timely manner. Escalate issue and involve experts whenever required to resolve issues as quickly as possible
  • Contact hardware vendors for equipment purchase, maintenance, and support
  • Coordinate with Global IT teamsto support project implementation and troubleshooting.
  • Maintain IT asset and software licensing inventory and IT knowledge base
  • Complete related administrative paperwork and reports as necessary
  • Provide software support and training to end users
  • Perform other ad hoc tasks assigned by (Sr.) Manager IT

Your Requirements

  • At least 5 years working experience in IT field
  • Good knowledge of best practices around management, control, and monitoring of server and network infrastructure
  • Good experience with hands on user support, familiar with general desktop software e.g. MS Office, Windows
  • Experience with Microsoft 365 products support such as Teams, OneDrive, SharePoint
  • Experience with audio & video conferencing system support
  • Organise and independently prioritise work and logically develop work plans
  • Self-motivation and team player with good attention to details
  • Positive, “can-do” attitude, self-starter with strong organisational skills
  • Strong analytical skills and logical thinking mindset
  • Strong interpersonal and communication skills
  • Work effectively under pressure during peak operating periods
  • Good command of spoken and written English & Chinese
  • ITIL v3 or ITIL 4 certification as advantage
  • Training experience as advantage
  • MNC work experience as advantage

How to Apply

You can then send your curriculum vitae (in English) via email or via post. Please include the following information:

  • The position you are interested in
  • A summary of your professional experience and educational background
  • Your current and expected salary and availability

By Post

ALDI Asian Office, HR Department,
18/F Millennium City 6,
392 Kwun Tong Road,
Kowloon, Hong Kong
(marked as private and confidential)

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Benefits Highlights

Market-leading remuneration

Health and well-being, family support

High leave entitlement and flexibility

Excellent office facilities

ALDI HK Academy training & development program

Career growth opportunities

Market-leading remuneration

Health and well-being, family support

High leave entitlement and flexibility

Excellent office facilities

ALDI HK Academy training & development program

Career growth opportunities