Specialist IT
Post date: 09/03/2022
Your Responsibilities
- Provide helpdesk support for hardware & software, computer installation & setup, Email setup & support for computer or mobile device, basic printer setup & support (Windows 10, MS Office, mobile devices, etc.)
- Provide first-tier networking support, video conference equipment health check & setup, basic telephone system support and assist computer related procurement
- Handle daily technical support and maintenance, such as back up and network security
- Troubleshooting and problem solving for both IT Hardware and Applications in a timely manner. Escalate issue and involve experts whenever required to resolve issues as quickly as possible
- Contact hardware vendors for equipment purchase, maintenance, and support
- Coordinate with Global IT teamsto support project implementation and troubleshooting.
- Maintain IT asset and software licensing inventory and IT knowledge base
- Complete related administrative paperwork and reports as necessary
- Provide software support and training to end users
- Perform other ad hoc tasks assigned by (Sr.) Manager IT
Your Requirements
- At least 5 years working experience in IT field
- Good knowledge of best practices around management, control, and monitoring of server and network infrastructure
- Good experience with hands on user support, familiar with general desktop software e.g. MS Office, Windows
- Experience with Microsoft 365 products support such as Teams, OneDrive, SharePoint
- Experience with audio & video conferencing system support
- Organise and independently prioritise work and logically develop work plans
- Self-motivation and team player with good attention to details
- Positive, “can-do” attitude, self-starter with strong organisational skills
- Strong analytical skills and logical thinking mindset
- Strong interpersonal and communication skills
- Work effectively under pressure during peak operating periods
- Good command of spoken and written English & Chinese
- ITIL v3 or ITIL 4 certification as advantage
- Training experience as advantage
- MNC work experience as advantage
How to Apply
You can then send your curriculum vitae (in English) via email or via post. Please include the following information:
- The position you are interested in
- A summary of your professional experience and educational background
- Your current and expected salary and availability
By Post
ALDI Asian Office, HR Department,
18/F Millennium City 6,
392 Kwun Tong Road,
Kowloon, Hong Kong
(marked as private and confidential)
By email
Benefits Highlights

Market-leading remuneration

Health and well-being, family support

High leave entitlement and flexibility

Excellent office facilities

ALDI HK Academy training & development program

Career growth opportunities

Market-leading remuneration

Health and well-being, family support

High leave entitlement and flexibility

Excellent office facilities

ALDI HK Academy training & development program

Career growth opportunities